Firstleaf Reviews

I tried to signup for Firstleaf.club after receiving their $29.95 offer for an initial order of 6 bottles of "award winning wine" plus free shipping. Long story short, I followed their signup directions, took their quiz, then tailored their 6 recommended bottles a bit to get 6 bottles that I thought I wouldn't hate, at least. By the time I got to the checkout page the price had jumped from $29.95 to $39.95. I refused to buy based on this clear bait-and-switch tactic. I emailed their customer service department at firstleaf.club (see website for email address). Four days later still no response. Not a good sign when no one one answers the customer service email account. After that I found these reviews. Now I'm glad they didn't answer as that likely saved me from getting ripped off royally! LOL

So I went to FirstLeaf because I had issues with Nakedwines and I'm even more disappointed they can't keep up with their delivery date and promise. Especially because someone HAS to be home to receive this delivery. I canceled my membership. I don't want to do business with liars.

BUYER BEWARE - FRAUDULENT COMPANY - they will ship you wines without your permission, send you broken bottles they wont replace and they will keep your money and not send your wines! I ordered for the first time from Firstleaf back in 2020 - they shipped the wines and 3 were broken, no replacements, no refund no credit. After that, I declined all future shipments as I could see they were disreputable. I never got a notice prior to Jan 13 (the day they planned to ship). I responded immediately only to get the run around from customer service who declined to cancel my order. Their so called proof that i received notice is actually the proof that I attempted to cancel the order as is evident from the email history I am including below. Once I told them I had disputed with my credit card company, they recalled the shipment and kept the wines, in addition they kept ALL OF my money. They lied to the credit card company who informed me Firstleaf said we received the wine and never returned it. I have lodged complaints with my credit card company, the Better Business Bureau and Facebook. I'm going to write reviews everywhere I can find so other buyers don't get scammed like I did.

So excited to try this, but fist shipment got sent back because it was broke, then the second one was sent so they say they started a label and Fed says they do not have it, first leaf says they do. Asked 1 of the 3 customer service reps I spoke with to call them while I waited and she said no. So frustrating especially when I was excited about the service and trying new wines i normally would not. They just let me walk away without trying to keep me. Wouldn't even let me talk to a manager that maybe could have handled it better! SOOO frusterating

WORST WINE CLUB! Worst customer service. I ordered on 11/29 and told wine would be delivered on 12/1. It never came and tracking shows FedEx hasn’t received my box. On 12/3, I was actually told my wine would be delivered on 12/1! So, I guess they’ve developed a time machine. The rep couldn’t tell me where my order was or if/when I would receive it. His only solution was to cancel my order and membership. Fine with me. But, seriously, that’s not good or appropriate customer service and satisfaction at all. Good riddance.

All good. The wines are varied and tasty. The delivery is easy and well packed. In several years as a monthly member, I have had only one minor issue and the company quickly resolved it. Great communication and customer service.

NO!!! Dont go there. The first time i ordered, they left the package. Now they tell me because I have a job and cant be home to sign for it, I can't have it so now I have to pay a $20.00 "restocking" fee. ARE YOU KIDDING ME. I had to cancel my order because I have a job and the guy was basically useless helping me just reading from a manual. So if you have a job, don't order because you apparently need to be unemployed to be able to accept. Now I paid for wine I will never get and I have to pay them. Just NO.

Tries to incentivize their customers to refer friends and family with no intentions of crediting referrals. With over 10 friends, maybe more, referred to Firstleaf using my link, they claim they can't see any of them except for one. A big scam to get more customers for free. Wouldn't trust them with my money if this is their business model.

Firstleaf has been a good experience. I have only been a member for about 6 months, and so far, all good. I do think some of the wines are overpriced as I look up each and every wine when I receive. They do honor their guarantee and that says a lot about a company. The variety of wines is awesome and gives us a chance to try wines from all over the world. I will continue to order as needed and like the ability to delay shipments when needed. Thanks Firstleaf!